Service requests
Submitting a website or portal request asks the shop to review the information. It does not by itself guarantee an appointment, estimate, transport slot, repair completion date, parts availability, or acceptance of a machine.
Customer portal access
Portal access links are intended for the customer or another person the customer authorizes. Keep access links private. The shop may rotate or revoke access if a link is lost, shared improperly, or creates a security concern.
Repair authorization and estimates
Estimate decisions, signatures, and other approvals in the portal may be recorded as business records. Additional terms are described in Service Authorization.
Equipment information and availability
Website descriptions, catalogs, photographs, specifications, and brand information are informational. Current stock, exact model fit, serviceability, price, warranty, parts, and timing are confirmed directly by the shop.
Billing and payments
Applicable charges and payment options are governed by the relevant estimate/invoice and the Payments Policy. If online checkout is unavailable, no payment should be assumed to have occurred.
Communications
Service-related messages may be sent through the portal, phone, email, or configured messaging provider. See Messaging Terms.
System availability and security
The website and portal may be interrupted for maintenance, provider failures, security controls, or updates. Do not attempt to bypass authentication, access another customer's records, interfere with the system, or submit malicious content.
Third-party services and brands
Third-party services and product brands remain subject to their own terms, warranties, and policies. Display of a brand does not create a representation beyond relationships expressly confirmed by the business.
Questions
Contact Mobile Mower Repair, Inc. at (502) 241-0421 or mobilemower@mw.twcbc.com before relying on website information for a time-sensitive service or purchase decision.